Delivery & Return

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Standard shipping:

All orders under $300.00 – Flat rate $16.50

Orders over $300.00- FREE SHIPPING within metropolitan areas of NSW, ACT, VIC, QLD & SA*.

Please Note:

  • FREE SHIPPING excludes for heavy/oversized items or delivery to non-metropolitan/interstate areas as determined by us.  
  • For small item, we use Australian Post
  • Otherwise we will choose the courier best to suit your delivery

Delivery Estimated Times

After the parcel is sent, it will be up to 2-6 business days for most Metro and inner-reginal postcodes, excluding WA which takes 7-8 business day.

Delivery Policy

Delivery of your goods within Australia

  • We only deliver to Australian Addresses.
  • After ordering online, you will receive an email confirmation containing your order details and an receipt of your purchase. We will attempt to send your goods via Australia Post or courier within 3 working days. However if goods are unavailable, due to supplier stock issues, delivery may take a little longer. If a longer wait is unacceptable, you can choose to have a full refund or have your item swapped to a similar item (of your choice).
  • All delivery requires a signature on delivery.
  • If your parcel cannot be delivered you will receive a notification card and you will need to make alternative arrangements for collection with the courier. If not collected, it may be returned to Bexley Guitars and any re-delivery charges will be charged to the customer.

 

Return Policy

Items Accepted for Return:

  • Faulty product
  • Incorrect supply
  • Non-compliance with the manufacturer’s specifications.

Return Conditions

  • Goods to be returned within 7 days of purchase. Outside this time frame is not acceptable.
  • Authorisation for the return of products must be obtained prior to the return of the goods, otherwise it will not be accepted. A return Authorization Form is available by contacting Bexley Guitars directly.
  • The Original Bexley Guitars Invoice must accompany the goods.
  • Products are returned at the purchaser’s expense, and responsibility is the purchaser’s until received by Bexley Guitars.
  • Any products damaged in transit to the customer will be replaced by Bexley Guitars.
  • Any evidence of usage or misuse eg. Marks and or minor damage will not be accepted.
  • Opened products will not be accepted unless faulty.
  • Returned products will be exchanged for the same or similar products, or a Bexley Guitars credit will apply.
  • Any refunds are at the discretion of Bexley Guitars and verified prior to the return of any goods.
  • Freight components are not refundable.

Revision of this policy may occur from time to time by Bexley Guitars without notice.

Items Not Accepted for Return

  • Due to copyright, any printed material eg. Print music in any form. Recorded music / CD/ DVD. Software in any form. Should a customer have a change of mind; all purchases are binding.
  • Due to health and hygiene reasons, or because they require a unique registration code and cannot be re-used or re-sold.